Refund Policy
This Refund Policy explains our policy regarding refunds for puzzle booking services offered by Phik. Please read this policy carefully before making a booking.
1. General Refund Policy
1.1 All puzzle booking fees are final and non-refundable, except as may be determined in our sole discretion.
1.2 While we consider refund requests on a case-by-case basis, we are under no obligation to provide a refund under any circumstances.
2. Refund Consideration
2.1 Refund requests must be submitted by email to team@phiklive.com.
2.2 Each request is reviewed individually, and any refund is granted solely at our discretion.
2.3 We reserve the right to approve or deny any refund request for any reason.
3. Refund Process
3.1 To request a refund, please email team@phiklive.com with:
- Your full name and contact information
- Payment reference number
- Slot Booking Date
- Reason for your refund request
3.2 Our team will review your request and respond within 5-7 business days.
4. Service Issues
4.1 If you encounter any issues with your puzzle delivery, please notify us within 24 hours.
4.2 We will make reasonable efforts to address and resolve any service-related concerns.
4.3 Resolution of service issues does not guarantee or imply any right to a refund.
5. Refund Processing
5.1 If a refund is approved, it will be processed within 7-10 business days.
5.2 Refunds, if granted, will be issued to the original payment method.
5.3 Processing times may vary depending on your financial institution.
6. No Guarantee of Refund
6.1 By making a booking, you acknowledge and agree that:
- All sales are final
- Refunds are provided solely at our discretion
- No refunds are guaranteed under any circumstances
- Our decision regarding refunds is final
7. Policy Changes
7.1 We reserve the right to modify this Refund Policy at any time without prior notice.
7.2 Changes become effective immediately upon posting on our website.
7.3 Your continued use of our services constitutes acceptance of any modifications.
8. Contact Us
For any questions regarding our Refund Policy, please contact us at team@phiklive.com.