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Cancellation Policy

This Cancellation Policy outlines the terms and conditions for canceling puzzle booking services offered by Phik. Please read this policy carefully before making a booking.

1. Booking Cancellation

1.1 If you wish to cancel your booking, you may reach out to team@phiklive.com, but please note that it's completely at our discretion whether to issue a refund or not.

1.2 The timeline for any approved refunds is dependent on the payment method used and is subject to our company's discretion.

2. Cancellation Process

To submit a cancellation request:

1. Email us at team@phiklive.com with the subject line "Cancellation Request - [Your Payment ID]"
2. Include your full name and booking details
3. State the reason for cancellation
4. Our team will review your request and respond within 3-5 business days

3. Refund Consideration

3.1 Refund decisions are made on a case-by-case basis at our sole discretion.

3.2 If a refund is approved, it will be processed within 7-10 business days to the original payment method.

3.3 We are not obligated to provide a refund for any completed or partially completed services.

4. Rescheduling Policy

4.1 If you wish to change the date/slot of your booking, you can request this by contacting team@phiklive.com.

4.2 All rescheduling is subject to availability and eligibility, which is determined at our sole discretion.

4.3 We cannot guarantee that alternative dates will be available, and approval is at our discretion.

5. Force Majeure

5.1 Phik is not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, or technical failures.

5.2 In such cases, we will make reasonable efforts to notify you and may, at our discretion, offer rescheduling or other accommodations.

6. Policy Changes

6.1 We reserve the right to modify this Cancellation Policy at any time.

6.2 Changes will be effective immediately upon posting on our website.

6.3 Your continued use of our services after any changes constitutes acceptance of the modified policy.

7. Contact Us

If you have any questions about our Cancellation Policy, please contact us at team@phiklive.com.